In an attempt to keep users, Samsung is issuing a $100 credit to exchange the defective Galaxy Note 7 for a Galaxy S7 Edge or other Samsung device. By comparison, it’ll give you just $25 if you switch to Apple, HTC or any other brand. It has also expended the recall to include all Galaxy Note 7 devices, including those issued as replacements for the original defective phones. That move was expected, since both have proved to have defective batteries that can cause fires and explosions.
Following the initial recall of the Galaxy Note 7, Samsung issued refunds or replacement devices to consumers, along with a $25 credit. However, the new phones also had problems and caused incidences like a fire on a Southwest Airlines flight. The company has now killed the phone altogether, and advised buyers to shut it off immediately.
Samsung is trying to keep users from straying to other brands, while also trying to stop further financial bleeding from the debacle. In a post, it said that the incentives are to compensate customers for the “big inconvenience” of exchanging the device. That’s an understatement, because customers have been forced to return devices in a fireproof box and wait a considerable period for the replacements, which must be shipped by ground.
The best option might be to avoid the exchange and get a full refund, however. Buyers likely paid full price for the Galaxy Note 7, which was just released, but the Galaxy S7 and S7 Edge have been out for six months, and can be found at a considerable discount. For many users, the difference likely amounts to more than the $100 exchange option.