Uber hopes new programs will help riders feel safer

Uber to limit surge pricing during massive east-coast blizzard (updated)

Following alleged sexual assaults in India and France, Uber has revealed several new initiatives and a code of conduct to make passengers feel more secure. The key change is a new advisory board that will “review safety practice and advise on our roadmap for adding safety features to the platform.” Uber said it would engage outside experts “to create the strongest board possible” and would regularly incorporate its recommendations into a safety strategy. It also created the Uber Quality Assurance program, which will employ off-duty law enforcement personnel to ensure that drivers are following company rules.

Uber also launched 24/7 on-call Incident Response Teams around the globe that will “investigate and respond to serious safety concern” and promised to work closely with law enforcement in the event of an incident. It added that it’s improving the quality of driver background checks, though those don’t yet include the biometric or lie detector tests it promised last year.

Uber has been valued at $40 billion, and finally seems to be spending some of that to tackle its toughest issues.

As for the code of conduct, it’s all common sense stuff that Uber says applies equally to drivers and riders. It insists on non-discrimination based on race, religion or sexual orientation, to name a few, along with “human kindness” and non-aggressive behavior. Other clauses prohibit illegal substance like open alcohol containers or drugs, and insist on compliance with other laws and rules of the road.

Uber went through a bout of bad publicity late last year after it tracked a journalist’s whereabouts and possibly breached passenger privacy with its “God View” tracking system. In addition, the company is fighting lawsuits in Chicago and Washington DC, and has been banned in Spain and other nations. However, the company has been valued at $40 billion, and finally seems to be spending some of that to tackle its toughest issues.

Filed under: ,

Comments

Source: Uber

Source: Engadget - Read the full article here

Author: Daily Tech Whip

This article is part of our 'News Tiles' service. The site is currently in Beta. When it is fully operational you will be able to search through and arrange the 'Tiles' to display a keyword, product or technology over your chosen time period. For example you would be able to display all of the leading tech articles on the new Kindle Fire, in one spot in real time. You will also have access to our own original reporting and analysis as well as a polished place to post your own thoughts & reviews here, amongst the Daily Tech Whip Community. Please let us know if you have any feedback via the contact form or via Twitter. Don't forget to come back next week and see our full site and claim your name and your own free tech blog.

Share This Post On